Frequently Asked Questions
Everything you need to know about shopping with Eleanor Bowmer.
When will my order be dispatched?
We aim to process and dispatch all orders within 2-3 working days. During busy periods, such as new collection launches or sales, this may take slightly longer.
What is your return policy?
We offer a 28-day return policy. Items must be returned in their original, unused condition and packaging. Please note that personalized items and earrings are non-returnable for hygiene and customization reasons.
Do you ship internationally?
Yes, we ship our colorful designs worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my delivery?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
We are committed to reducing our environmental impact. Many of our textiles are printed in the UK to reduce carbon footprint, and we use recyclable packaging wherever possible.